Refund policy

Returns & Exchanges

We want you to love your Insolette. If something isn't right, we're here to make it easy.

Return Window You have 30 days from the date of delivery to request a return.

Condition Requirements Items must be returned unworn, unused, with all original tags attached, and in their original packaging. Please include your receipt or proof of purchase.

To initiate a return, email us at hello@insolette.com — items sent back without prior approval will not be accepted.

Shipping & Refunds by Region

Canada & United States — Returns are free. Once your return is approved, we'll send you a prepaid shipping label with instructions.

International — Returns are accepted within the same 30-day window, but return shipping costs are the customer's responsibility. We recommend using a tracked shipping method, as we cannot be responsible for packages lost in transit.

Exchanges To exchange an item, return your original order and place a new order once the return is approved. This is the fastest way to secure the style you want.

Damaged or Incorrect Items Please inspect your order upon arrival. If you receive something defective, damaged, or incorrect, contact us immediately at hello@insolette.com and we'll make it right.

Refund Processing Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Bank processing times may add a few additional days on their end. If 15 business days have passed since your refund was approved and you haven't seen it, reach out at hello@insolette.com.

Gift Cards Non-refundable and non-exchangeable.

European Union If your order was shipped to the EU, you have the right to cancel or return within 14 days of receipt for any reason, provided the item is in its original, unused condition with tags and proof of purchase.